Basic Ordering Information

Customer Service:

We are an “old-fashioned” company, and we take pride 
in putting our customers FIRST!
Your satisfaction is our NUMBER ONE PRIORITY.
Should you have an issue, please contact our
Customer Service Department at 1-800-836-4206 x225,
or email info@shadetreegreetings.com. 

 

Ordering Our Products:

There are five easy and convenient ways to order our products:

1. ONLINE: Visit our NEW website at
     www.shadetreegreetings.com.
2. SALES REPRESENTATIVE: Contact your local sales
     representative. (You can contact Customer Service
     at 1-800-836-4206 x225 if you need your
     representative’s name and phone number)
3. PHONE: Our Customer Service representatives are on
     hand daily to help you with your order.
     Call us at 1-800-836-4206 x225.
4. EMAIL: email your order to: 
    orders@shadetreegreetings.com.
     Be sure to include a phone number should we need to
     contact you.
5. FAX: Send a fax to 1-888-700-8306.

Minimums and Quantities:

We do not have a monetary order minimum.  However,
if your order totals less than $100.00, you will be charged a $3.50 handling fee. We do have product quantity minimums which are noted on the order form.

 

Payment Options:

We accept MasterCard, VISA, American Express, and Discover.  We will ship COD, or you may prepay by check. Terms (Net-30) are available upon approval of credit.

 

Freight:

All orders are shipped F.O.B. Rochester, NY.  

Returns and Exchanges:

All product returns must be authorized.
Return credit will be issued on stock received in
re-saleable condition, as determined by
Shade Tree Greetings. 

Please note:

-   We do not issue refunds unless specifically stated
    in a promotion. 

-   You must contact Customer Service for a Return
    Authorization number. 

-   Customers are responsible for freight on returned
    products.  

-   Restocking charges may apply. 

If you have further questions, please contact
Customer Service at 1-800-836-4206 x225.

 

New Accounts:

New accounts requesting COD or paying by credit card will have their orders shipped immediately.
New accounts requesting terms will have their orders shipped upon approval of credit. The credit approval process normally takes fewer
than two business days.

 

Contact information:

Phone: 585-442-4580

Toll-free: 1-800-836-4206

Toll-free fax: 1-888-700-8306

Customer Service hours:
   M-F 8:30 a.m.-4:00 p.m. EST.

e-mail: info@shadetreegreetings.com

 

Mailing and Shipping Address: 

Shade Tree Greetings, Inc.

704 South Clinton Avenue, Suite 400

Rochester, NY 14620

 

Website:

www.shadetreegreetings.com

 

To our Customers in Canada: 

Shade Tree Greetings is distributed in Canada
exclusively by:

    Jannex Enterprises (1980) Limited

    280 Hillmount Road, Unit 7

    Markham, ON L6C 3A1

    Tel: 905-284-8484  Fax: 905-284-8485

    National: 800-668-8644

    Email: greetings@jannex.com

    www.jannex.com