top of page

Basic Ordering Information

Customer Service:

We are an “old-fashioned” company, and we take pride 
in putting our customers FIRST!
Your satisfaction is our NUMBER ONE PRIORITY.
Should you have an issue, please contact our
Customer Service Department at 1-800-836-4206 x225,
or email 


Ordering Our Products:

There are five easy and convenient ways to order our products:

1. ONLINE: Visit our NEW website at
2. SALES REPRESENTATIVE: Contact your local sales
    representative. (You can contact Customer Service
    at 1-800-836-4206 x225 if you need your
    representative’s name and phone number)
3. PHONE: Our Customer Service representatives
    are on hand daily to help you with your order.
    Call us at 1-800-836-4206 x225.
4. EMAIL: email your order to:
    Be sure to include a phone number should we need
    to contact you.
5. FAX: Send a fax to 1-888-700-8306.

Minimums and Quantities:

We do not have a monetary order minimum. 
However, if your order totals less than $100.00, you will be
charged a $3.50 handling fee. We do have product quantity minimums which are noted on the order form.


Payment Options:

We accept MasterCard, VISA, American Express, and Discover. 
We will ship COD, or you may prepay by check.
Terms (Net-30) are available upon approval of credit.



All orders are shipped F.O.B. Rochester, NY.  

Returns and Exchanges:

All product returns must be authorized.
Return credit will be issued on stock received in
re-saleable condition, as determined by
Shade Tree Greetings. 

Please note:

•We do not issue refunds unless specifically
stated in a promotion. 

•You must contact Customer Service for a
Return Authorization number. 

•Customers are responsible for freight
on returned products.  

•Restocking charges may apply. 

If you have further questions, please contact
Customer Service at 1-800-836-4206 x225.


New Accounts:

New accounts requesting COD or paying by credit card
will have their orders shipped immediately.
New accounts requesting terms will have their orders
shipped upon approval of credit. The credit approval
process normally takes fewer than two business days.


Contact information:

Phone: 585-442-4580

Toll-free: 1-800-836-4206

Toll-free fax: 1-888-700-8306

Customer Service hours:
  M-F 8:30 a.m.-4:00 p.m. EST.



Mailing and Shipping Address: 

Shade Tree Greetings, Inc.

704 South Clinton Avenue, Suite 400

Rochester, NY 14620






To our Customers in Canada: 

Shade Tree Greetings is distributed in Canada
exclusively by:

    Jannex Enterprises (1980) Limited

    280 Hillmount Road, Unit 7

    Markham, ON L6C 3A1

    Tel: 905-284-8484  Fax: 905-284-8485

    National: 800-668-8644


bottom of page