Basic Ordering Information
We are an “old-fashioned” company, and we take pride
in putting our customers FIRST!
Your satisfaction is our NUMBER ONE PRIORITY.
Should you have an issue, please contact our
Customer Service Department at 1-800-836-4206 x225,
or email firstname.lastname@example.org.
Ordering Our Products:
There are five easy and convenient ways to order our products:
1. ONLINE: Visit our NEW website at
2. SALES REPRESENTATIVE: Contact your local sales
representative. (You can contact Customer Service
at 1-800-836-4206 x225 if you need your
representative’s name and phone number)
3. PHONE: Our Customer Service representatives are on
hand daily to help you with your order.
Call us at 1-800-836-4206 x225.
4. EMAIL: email your order to:
Be sure to include a phone number should we need to
5. FAX: Send a fax to 1-888-700-8306.
Minimums and Quantities:
We do not have a monetary order minimum. However,
if your order totals less than $100.00, you will be charged a $3.50 handling fee. We do have product quantity minimums which are noted on the order form.
We accept MasterCard, VISA, American Express, and Discover. We will ship COD, or you may prepay by check. Terms (Net-30) are available upon approval of credit.
All orders are shipped F.O.B. Rochester, NY.
Returns and Exchanges:
All product returns must be authorized.
Return credit will be issued on stock received in
re-saleable condition, as determined by
Shade Tree Greetings.
- We do not issue refunds unless specifically stated
in a promotion.
- You must contact Customer Service for a Return
- Customers are responsible for freight on returned
- Restocking charges may apply.
If you have further questions, please contact
Customer Service at 1-800-836-4206 x225.
New accounts requesting COD or paying by credit card will have their orders shipped immediately.
New accounts requesting terms will have their orders shipped upon approval of credit. The credit approval process normally takes fewer
than two business days.
Toll-free fax: 1-888-700-8306
Customer Service hours:
M-F 8:30 a.m.-4:00 p.m. EST.
Mailing and Shipping Address:
Shade Tree Greetings, Inc.
704 South Clinton Avenue, Suite 400
Rochester, NY 14620
To our Customers in Canada:
Shade Tree Greetings is distributed in Canada
Jannex Enterprises (1980) Limited
280 Hillmount Road, Unit 7
Markham, ON L6C 3A1
Tel: 905-284-8484 Fax: 905-284-8485