Basic Ordering Information

Customer Service:

We are an “old-fashioned” company, and we take pride 
in putting our customers FIRST!
Your satisfaction is our NUMBER ONE PRIORITY.
Should you have an issue, please contact our
Customer Service Department at 1-800-836-4206 x225,
or email info@shadetreegreetings.com. 

Ordering Our Products:

There are five easy and convenient ways to order our products:

1. ONLINE: Visit our NEW website at
    www.shadetreegreetings.com.
2. SALES REPRESENTATIVE: Contact your local sales
    representative. (You can contact Customer Service
    at 1-800-836-4206 x225 if you need your
    representative’s name and phone number)
3. PHONE: Our Customer Service representatives
    are on hand daily to help you with your order.
    Call us at 1-800-836-4206 x225.
4. EMAIL: email your order to: 
    orders@shadetreegreetings.com.
    Be sure to include a phone number should we need
    to contact you.
5. FAX: Send a fax to 1-888-700-8306.

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Minimums and Quantities:

We do not have a monetary order minimum. 
However, if your order totals less than $100.00, you will be
charged a $3.50 handling fee. We do have product quantity minimums which are noted on the order form.

Payment Options:

We accept MasterCard, VISA, American Express, and Discover. 
We will ship COD, or you may prepay by check.
Terms (Net-30) are available upon approval of credit.

Freight:

All orders are shipped F.O.B. Rochester, NY.  

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Returns and Exchanges:

All product returns must be authorized.
Return credit will be issued on stock received in
re-saleable condition, as determined by
Shade Tree Greetings.